I’ve written about this before. Though I think people lose the simple lessons learned as we grow up as soon as they sign online.
- Always pick your battles wisely
- Treat others like you would want to be treated
- Know your enemy
They are everywhere and to some certain extent the online culture now draws a troll in each digital citizen out during the right circumstances.
Again, mothers, fathers, please do not let your kids grow up to be trolls.
This day and age people feel secure for some false reason when on social media, they feel that their freedom so speech has no consequences.
In the United States you have a fundamental right to Freedom of Speech however, no where do you have a right or a guarantee to be free of the consequences of said speech.
I woke this morning to reading about an old friend who started a business. They were a little bummed about their first one-star review on their company. When digging into it I see that the person was an obvious troll, not just an unhappy customer but one looking for an online fight to exert some form of control and power they perceived they lost in their experience.
Many will say “The customer is always right” or “Good customer service is…”, first shut up.
If the customer was always right every damn thing would be free and they would be paid to do business that they are getting for free. OH WAIT… we have that here in the states in the form of social entitlements. I digress…
The customer is not always right. In fact, truly successful businesses have learned the customer 9 times out of 10 has no clue what they really want and they have to educate them and guide them in how the good or service will fit in the customer’s life or make it better.
To the next phase of my rant-ish point –
In this day and age Trolling someone or a company can have very harsh consequences. Thanks to cyber-bulling laws etc – some trolls can easily be violating state law in how they communicate in forms of harassment or worse.
Then take those who may not feel obligated to respect said trolly opinion and may not feel obligated to operate within the confines of the law. Those who are close to trollish society themselves but are more… say goblins members of forces of chaos. These folks not only would be inspired to react troll-y but they might be motivated to spookily take it up a notch and cross some lines or at least make the original troll believe those lines are meaningless to them. For instance, in my old friend’s case, a goblin personality would have found out that the troll in question works in City A and at Company Acme because of their facebook profile. Then by simply right clicking and saving public pictures and using a tool called exiftool the goblin now knows exact GPS information on several visited locations. Compile just this basic information together you learn where they live, who they work for, what phone they use, chances are what phone carrier, and not to mention their favorite hang outs and home. Then a goblin would point out their behavior to their employer anonymously. Not to mention to point out to the employer the ethical issues of having people financially connected to them puff up their own reviews online. Then continue the campaign until the original troll relents and generates whatever desired result the goblin had in mind. For instance, removing and or altering the original bad review.
Then you got the wraiths… and I will not even go into them, they will do very bad thing in real physical life simply because a Troll is an idiot and left themselves open to be treated like a target.
This all to say that you reap what you sow. You get ill and you vent in public you risk being equally or worse judged publicly. Many companies have social media policies now so they can terminate your contract based on your online behavior even off the clock. Simply because like you should remember as a child, you are a reflection of all of those who have spent and invested time in you and associate with you. You do bad in reflects on your family, your friends, and now days your employer.
In a world of instant gratification, remember that just as spontaneously and instantly you can ruin your own life and lively hood.
-Static MagickStatic Magick
aka Soulbound Heart